1. INTRODUCTION
1.1. This Privacy Policy (the "Policy") describes how estvero.com (the "Website," "we," "us," or "our") collects, uses, and protects your personal information.
1.2. The data controller is:
- Company Name: [COMPANY NAME]
- Country of Registration: [COUNTRY]
- Legal Address: [ADDRESS]
- Contact Email: commerce@estvero.com
1.3. By using the Website, you agree to the collection and use of information in accordance with this Policy.
1.4. The Website is intended for users aged 18 and over.
2. INFORMATION WE COLLECT
2.1. We may collect the following categories of personal information:
Information You Provide:
- First and last name
- Email address
- Phone number
- Country of residence
Information Collected Automatically:
- IP address
- Browser type and operating system
- Pages visited
- Date and time of visit
- Referral source
- Cookies (see Section 7)
3. HOW WE USE YOUR INFORMATION
3.1. We use your personal information for the following purposes:
- Processing inquiries submitted through Website forms
- Contacting you via phone or email to provide information about real estate properties
- Improving Website functionality and content
- Conducting analytics and statistical research
- Complying with applicable laws
3.2. Important Notice: Property prices displayed on the Website (if any) are for informational purposes only and do not constitute a binding offer.
4. LEGAL BASIS FOR PROCESSING
4.1. We process your personal information based on:
- Your consent (when you submit forms)
- Legitimate interests in operating and improving our business
- Compliance with legal obligations
5. SHARING YOUR INFORMATION
5.1. We do not sell, trade, or rent your personal information to third parties, except:
- When required by law
- To protect our rights and safety
5.2. We use the following third-party services that may process anonymized data:
- Google Analytics (Google LLC, USA) - for web analytics
- Yandex.Metrica (Yandex LLC, Russia) - for web analytics
6. DATA STORAGE
6.1. Personal data is stored on servers located in the Russian Federation.
6.2. Our CRM database is hosted on servers in the Russian Federation.
6.3. Analytics data may be processed on servers outside your jurisdiction in an anonymized form.
7. COOKIES
7.1. We use cookies for:
- Essential purposes: ensuring Website functionality
- Analytics purposes: analyzing traffic and user behavior (Google Analytics, Yandex.Metrica)
- Marketing purposes: optimizing advertising campaigns
7.2. When you first visit the Website, you will be asked to accept or decline cookies. If you decline, analytics and marketing cookies will not be used.
7.3. You can delete cookies at any time through your browser settings.
8. DATA RETENTION
8.1. We retain your personal information for 3 (three) years from the date of your last interaction with us, unless a longer retention period is required by law.
8.2. After this period, data is deleted or anonymized.
9. YOUR RIGHTS
9.1. Depending on your location, you may have the following rights:
For California Residents (CCPA/CPRA):
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell your data)
- Right to non-discrimination for exercising your rights
For All Users:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your personal information
- Withdrawal of consent
9.2. To exercise your rights, please contact us at: commerce@estvero.com
9.3. We will respond to your request within 30 days of receipt.
10. DATA SECURITY
10.1. We implement technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
10.2. Only authorized personnel with confidentiality obligations have access to personal data.
11. CHILDREN'S PRIVACY
11.1. The Website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
12. CHANGES TO THIS POLICY
12.1. We may update this Policy from time to time. The current version will always be available at: estvero.com/privacy
12.2. Continued use of the Website after changes constitutes acceptance of the updated Policy.
13. CONTACT US
13.1. For questions about this Privacy Policy or our data practices, contact us at:
- Email: commerce@estvero.com
- Website: estvero.com